Remote Support

Need help with your AV system? Our technicians can connect to your system remotely and resolve issues in real time.

Connect with an RTZ Technician

Follow these three steps to start a remote support session. Before downloading, please call us so a technician is ready to assist you.

Click the button below to download a small remote support application to your computer.

Open and run the downloaded file. No installation is required — the app launches immediately.

Provide the 9-digit session code displayed on your screen to your RTZ AV technician.

Remote support is available Monday – Friday, 8:30am – 5:30pm EST. For after-hours emergencies, please call 443-757-0480 and follow the prompts.

Whether you're building a new facility or upgrading existing spaces, we'll design a system that fits your needs and budget.