Frequently Asked Questions

Find answers to common questions about our services, process, and what it's like to work with RTZ Audio Visual.

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General

Services & Process

Technical

Pricing & Billing

Already an RTZ Client?

If you're an existing client and something isn't working right, start here before calling us — a quick checklist and the fastest way to get ahold of support.

Before You Call Us

How to Get Support

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Whether you're building a new facility or upgrading existing spaces, we'll design a system that fits your needs and budget.

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Frequently Asked Questions

General

What does RTZ Audio Visual do?

Where is RTZ located and what areas do you serve?

How long has RTZ been in business?

Can I visit your showroom?

Services & Process

How does a typical AV project engagement work?

Do you offer AV system design as a standalone service?

What kind of ongoing support do you provide?

How long does a typical project take from design to completion?

Technical

What brands and manufacturers do you work with?

Can you integrate new equipment with our existing AV systems?

Do you provide control system programming?

Do you offer digital signage solutions?

Pricing & Billing

How does pricing work for AV projects?

Do you offer free consultations?

Do you work with government procurement processes?

Already an RTZ Client?

Before You Call Us

My display isn't showing anything — what should I try first?

The touch panel is frozen or unresponsive — what do I do?

No sound, or the mic isn't picking anyone up — what should I check?

The system is sluggish or glitchy — is it safe to reboot?

When should I stop and call RTZ instead of troubleshooting?

How to Get Support

How do I reach RTZ for support?

What information should I have ready when I call?

What are your support hours and expected response times?

Do you offer remote troubleshooting?

What's the difference between a service agreement and a one-time call?

Ready to Upgrade Your AV?